Please call the office during our normal business hours to schedule your appointment. If you need an appointment on the same day, you must call ahead to schedule. Should you not be able to call and obtain an appointment before arriving at the office, you will be assessed by a member of our clinical staff to determine if you are in need of immediate medical care. If you are in need, you will be worked in between our scheduled patients. If you do not have an immediate need, you will be given an appointment to be seen by your physician at a later time.
Please help us to direct our resources to patients who need our services by calling 24 hours in advance of your appointment to cancel or reschedule.
To expedite the refilling of your prescription, contact your pharmacy for a refill. Even if your prescription has expired, your pharmacy may obtain a new prescription by calling our office. Calling the office directly could result in a delay in obtaining the necessary refill. If your doctor has asked to visit with you prior to providing you with a refill, please contact the office to schedule an appointment within enough time to avoid a lapse in medication. Typically, there is a 48-hour wait for your refill. Medication refills will not be called in after normal business hours. If you will require a medication refill prior to your next scheduled visit, please inform your physician during your current visit.
Patient Forms may be faxed to 336-626-4100 or can be brought in at your next visit.
Adult Patient Registration (English)
Adult Patient Registration (Spanish)
Medical Records Release Form (English)
Legal / Consent for Treatment Form (English)
Legal / Consent for Treatment Form (Spanish)
Allscripts Patient Health History / Intake (English)
Allscripts Patient Health History / Intake (Spanish)
Acknowledgement of Receipt of Privacy Notice (English)
Acknowledgement of Receipt of Privacy Notice (Spanish)
Accepted Insurance Plans 2018
Coventry Health Care/First Health
NC Health Choice
Tricare East/Humana Military
United Health Care
US Department of Labor
Veterans Choice Program (VA Choice)
Various Workers Comp Carriers:
One Call Care (Formally Align)
Berkley Comp Care/Med Advantage
Heritage Summit Healthcare
Sedgwick Provider Network (SPN)
Medicare Advantage Plans 2018
AARP Medicare Complete Plan I & II
AARP Medicare Complete Choice
Advantra Gold Advantage
Aetna Medicare Premier Plan
Aetna Medicare Connect Plus
Blue Medicare HMO & PPO
Coventry Health Care
Health Team Advantage Plan I & II
Humana Gold Plus
United Health Care
Insurance Participation is subject to change. If your insurance company is not listed above, please contact Patient Accounts at 336-625-6072 to verify if the coverage is accepted.
Please bring your insurance card to every visit so we can verify we have the correct information to properly file your visit to the insurance company. Let the receptionist know if your insurance, address, telephone number, emergency contact or employer has changed.
What To Expect From a Total Joint Replacement
Your Patient Care Coordinator will make sure that getting ready for surgery goes as smooth as possible.
Please take note of the process you will follow if you are considering a total joint replacement:
1. Medical and Specialist Clearance
To help ensure that you will have a smooth and safe recovery, we will ask that you get medical clearance from your family doctor. If you have had a heart condition or see a Cardiologist, we may ask that you see your cardiologist for cardiac clearance.
2. Dental Clearance
We also ask that you get dental clearance before surgery. This ensures us that there is no active infection in your mouth to avoid infection traveling to your new joint.
One of the last appointments before surgery will be a “Prescreen” at the hospital in which you will take a list of your medications to. Randolph Health’s Anesthesia department will screen you to make sure you are a candidate for surgery and discuss anesthesia options. You will also get Preoperative Blood work and imaging.
4. Joint Education
For Total Hip and Knee candidates there is a free one hour class held at the Home Health Building for your joint education. Your patient care coordinator will set up this time for you. We encourage your “coach” (family member or close friend) to go with you.
5. Surgery Set Up Appointment
You will also see your surgeon within 30 days of surgery for a “Surgery Set Up” appointment. At this appointment you will sign surgery paperwork and go over upcoming appointments.
If you have further questions, feel free to call or email our Patient Care Coordinator for Total Joints and Spine Surgeries:
Sharon Hogan, 336-626-2688 ext. 1622, firstname.lastname@example.org
Cast and Splint Care
Elevate the injured part for the first two days, if possible. This helps to keep the swelling down and decreases the pain. Elevation means to place the injured part above the heart level.
Do not take any of the padding out (white cotton material placed under the fiberglass color). This allows for comfort in the cast as well as comfort when the cast is removed. If the padding is removed, it may make if difficult and painful to take the cast off.
If you have a splint/cast on the leg, you should not rest the leg on the floor or put any weight (stand or walk) on the leg for at 24 hours (if weight bearing). The Provider will instruct the patient on how much, IF ANY, he/she may put on the cast. This depends on the type of injury. There are different types of cast for walking. Your Provider will tell you if you can walk on it or not. If you are not to walk on it, DON’T! The fracture may not heal correctly if you don’t take you Provider’s advice.
Keep the cast/splint dry and clean.
Avoid baths or showers – give a sponge bath or put cast in a sealed plastic covering/bag (available at your local drug store).
DO NOT SWIM; SUBMERGE your cast in water, unless you have a waterproof cast.
If you have a splint on, you should wear it all the time, even in the bed.
Discourage your child from scratching under his/her cast. The itching will stop in 2-3 days. Never permit your child to put a hanger or other sharp objects under the cast to scratch. The skin may be badly injured. If you get anything in your cast please call the office. Items left in the cast may cause infections!
After 2 days, exercise the toes or fingers by wiggling them around. This will help decrease the swelling and help increase blood supply to increase healing.
Signs of Trouble
Elevate the cast and call the doctor immediately, if you have on a complete cast and have:
Numbness or tingling in the fingers or toes
Extreme pain, more so than when the actual injury occurred
Very swollen fingers or toes, any discoloration in the finger or toes
If the cast becomes cracked, broken, or part of it falls off, call the office. If a broken cast is not fixed, the bone may not heal correctly.
Take care of your cast! If your Provider tells you not to walk on it, DON’T! Your fracture may not heal.
There are different cast for walking and not walking. Please follow your doctor's advise, this will increase your chances of a favorable outcome!
Many insurance companies will not pay to repair a cast. Repairs may be denied by your insurance company. You will be billed for the repair if the charges are denied by your insurance.
Cast will not be replaced due to odor! Insurance will not pay for this so please take care of it!
Patient Information Guides
Below are educational guides for a variety of common ailments that we treat and procedures we perform. For further information, please consult a professional at Randolph Health Orthopedics & Sports Medicine.
Adult Degenerative Scoliosis
Anterior Cervical Discectomy and Fusion
Anterior Lumbar Fusion with Cages
Anterior Lumbar Interbody Fusion
Cervical Artificial Disc Replacement
Cervical Corpectomy and Strut Graft
Cervical Spinal Stenosis
Chronic Pain Management
Epidural Steroid Injections
Facet Joint Injections
Low Back Pain
Lumbar Artificial Disc Replacement
Lumbar Facet Joint Arthritis
Lumbar Spinal Stenosis
Lumbar Spine Anatomy
Posterior Cervical Fusion
Posterior Lumbar Fusion
Posterior Lumbar Interbody Fusion
Spinal Compression Fractures
Thoracic Disc Herniation
Thoracic Spine Anatomy
Treatment Guidelines for Low Back Pain
DISCLAIMER: The information in this booklet is compiled from a variety of sources. It may not be complete or timely. It does not cover all diseases, physical conditions, ailments or treatments. The information should not be used in place of a visit with your health care provider, nor should you disregard the advice of your health care provider because of any information you read in this booklet. All materials within these pages are the sole property of Medical Multimedia Group, LLC and are used herein by permission. eOrthopod is a registered trademark of Medical Multimedia Group, LLC.
Questions Concerning Your Bill or Insurance
Should you have questions concerning your bill or insurance, please contact our Billing and Insurance Department at 336-625-6072. A courteous Patient Accounts Representative will handle your call.
General Questions, Policies and Additional Information
If you have any questions regarding your health care or our practice, please call us at 336-626-2688.